Privacy Policy - Verne Global

Verne Global are committed to respecting your online privacy and the company recognises your need for appropriate protection and management of any personally identifiable information (Personal Information) that you share with us. Personal information is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect and retain your personal information in accordance with our website. Should you have any specific questions regarding this policy, or how we store or use your data, please do not hesitate to contact us at [email protected]

Personal Information

What personal information do we collect from the people “users” that visit our website?

We do not collect users’ personal information such as their name or email address, unless a user decides themselves to register for one of our newsletters, or communicates to us by submitting an online enquiry form. In these cases, when registering or communicating on our website, you will be offered the opportunity to enter your name, email, company name and phone number to help you with your experience and to allow us to follow up with you on any inquiries or requests.

While using the Verne Global website we use cookies to register IP addresses that helps us determine geolocation information about where the users are from and which company they work for. We also collect URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long users stay on our pages, what you users do on those pages, how often, and other actions.

When do we collect information?

We collect information from you when you register for a newsletter or submit an online enquiry form on our website.

How is it collected?

Personal information data from users who register for a newsletter or submit an online enquiry form is automatically submitted into our internal customer relationship management (CRM) database.

You may choose whether or not to provide personal information to Verne Global. If you do not want to share your personal information please do not register for a newsletter and/or submit an enquiry via our online enquiry form. In this case we can be contacted by telephone and email, and your personal details will not be stored within our CRM database.

How do we use your information?

We may use the information we collect from you when you register for a newsletter or submit an online enquiry form for such purposes as customer service, marketing, product and service development and facilitating subsequent use of the Verne Global website.

How do we protect your information?

All personal information gathered from website users is retained within our CRM database, which complies with all security protocols as provided by SalesForce Pardot. Access to the database is via named staff only, and all access is both password protected and authenticated. Additionally we do not sell services from the website so will never ask for, or store any payment information. Our website is regularly scanned with latest specification malware security to ensure it stays secure and data provided through the site is retained securely.

Who will it be shared with?

We do not sell, trade, or otherwise transfer your personal information to outside parties or offer third-party products or services on our website. However, as stated above in regard to the use of your personal information, we reserve the right to use any personal information we collect for such purposes as customer service, marketing, product and service development and facilitating subsequent use of the Verne Global website.

Unless you opt out of receiving promotional materials, we may from time to time notify you of special promotions, new products or services, or other information that may interest you. You are free to opt out of these notifications at any point.

You have the right to access information we hold about you

This includes the right to ask us supplementary information about the categories of data we collect, the purposes for data collection, how long the data will be stored your other rights regarding our use of your data. We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of others. We’ll tell you if we can’t meet your request for that reason.

Can I request a copy of my personal information data?

Yes. Please contact us via [email protected] and will be happy to share any personal information on you which we have retained. After reviewing this if you like this information edited or removed, you are free to request this, and confirmation of these having been done will be sent back to you by return email confirmation.

Can I remove my personal information data?

Yes, please submit a request and we will be happy to delete your information as per your request and confirm when this has been done. Equally you are able to unsubscribe from any Verne Global newsletters you are receiving by clicking on the ‘unsubscribe’ link at the foot of the newsletter, or accessing our Subscription Management portal here.

Cookies

Do we use ‘cookies’?

Yes. A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie contains information that the website uses to track the pages you’ve visited, but the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites.

Cookies and other tracking technologies provided by third-party applications used by Verne Global on our website may record information such as internet domain (ID) and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed.

How do we use cookies?

We use cookies to help us understand your preferences based on previous or current website activity to improve the overall services we provide you with. We also use cookies to help us compile aggregate data about website traffic, flow and website interaction so that we can offer better website experiences and tools in the future.

Can I turn off cookies?

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. Even if you turn cookies off it won’t affect your experience using the Verne Global webpage or portal.

Website Analytics

In a similar style to thousands of companies, Verne Global monitors it’s website user visitors, traffic, flow and browsing statistics via Google Analytics. Two areas of Google Analytics operation are used by Verne Global which come under the remit of GDPR.

User Management

Only authorised staff at Verne Global and our third-party marketing agency – Enigma Marketing Services Ltd – are able to access Verne Global’s Google Analytics account. Access to the database is via named staff only, and all access is both password protected and authenticated.

Data Retention

All data within Verne Global’s Google Analytics account is retained for 38 months.

By using the Verne Global website, you consent to the terms of Verne Global’s Privacy Policy and to our processing of personal Information for the purposes given above. Verne Global reserves the right to change the terms of its privacy policy at any time. If we do change this privacy policy, we will post the changes clearly on this website. We encourage you to review this privacy policy each time you visit our website to make sure you understand our current policy on collecting and using information collected through our website. If you have any inquiries you may contact us at [email protected]