What personal information do we collect from the people “users” that visit our website?
We do not collect users’ personal information such as their name or email address, unless a user decides themselves to register for one of our newsletters, or communicates to us by submitting an online enquiry form. In these cases, when registering or communicating on our website, you will be offered the opportunity to enter your name, email, company name and phone number to help you with your experience and to allow us to follow up with you on any inquiries or requests.
When do we collect information?
We collect information from you when you register for a newsletter or submit an online enquiry form on our website.
How is it collected?
Personal information data from users who register for a newsletter or submit an online enquiry form is automatically submitted into our internal customer relationship management (CRM) database.
Choosing not to share your information with us.
You may choose whether or not to provide personal information to Verne Global. If you do not want to share your personal information please do not register for a newsletter and/or submit an enquiry via our online enquiry form. In this case we can be contacted by telephone and email, and your personal details will not be stored within our CRM database.
How do we use your information?
We may use the information we collect from you when you register for a newsletter or submit an online enquiry form for such purposes as customer service, marketing, product and service development and facilitating subsequent use of the Verne Global website.
How do we protect your information?
All personal information gathered from website users is retained within our CRM database, which complies with all security protocols as provided by SalesForce Pardot. Access to the database is via named staff only, and all access is both password protected and authenticated. Additionally we do not sell services from the website so will never ask for, or store any payment information. Our website is regularly scanned with latest specification malware security to ensure it stays secure and data provided through the site is retained securely.
Who will it be shared with?
We do not sell, trade, or otherwise transfer your personal information to outside parties or offer third-party products or services on our website. However, as stated above in regard to the use of your personal information, we reserve the right to use any personal information we collect for such purposes as customer service, marketing, product and service development and facilitating subsequent use of the Verne Global website.
Unless you opt out of receiving promotional materials, we may from time to time notify you of special promotions, new products or services, or other information that may interest you. You are free to opt out of these notifications at any point.
You have the right to access information we hold about you
This includes the right to ask us supplementary information about the categories of data we collect, the purposes for data collection, how long the data will be stored your other rights regarding our use of your data. We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of others. We’ll tell you if we can’t meet your request for that reason.
Can I request a copy of my personal information data?
Yes. Please contact us via email@example.com and will be happy to share any personal information on you which we have retained. After reviewing this if you like this information edited or removed, you are free to request this, and confirmation of these having been done will be sent back to you by return email confirmation.
Can I remove my personal information data?
Yes, please submit a request and we will be happy to delete your information as per your request and confirm when this has been done. Equally you are able to unsubscribe from any Verne Global newsletters you are receiving by clicking on the ‘unsubscribe’ link at the foot of the newsletter, or accessing our Subscription Management portal here.
Do we use 'cookies'?
Yes. A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie contains information that the website uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites.
What data could a cookie include?
Cookies and other tracking technologies provided by third-party applications used by Verne Global on our website may record information such as internet domain (ID) and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed.
Can I turn off cookies?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. Even if you turn cookies off it won't affect your experience using the Verne Global webpage or portal.
In a similar style to thousands of companies, Verne Global monitors it’s website user visitors, traffic, flow and browsing statistics via Google Analytics. Two areas of Google Analytics operation are used by Verne Global which come under the remit of GDPR.
Only authorised staff at Verne Global and our third-party marketing agency – Enigma Marketing Services Ltd - are able to access Verne Global’s Google Analytics account. Access to the database is via named staff only, and all access is both password protected and authenticated.
All data within Verne Global’s Google Analytics account is retained for 38 months.