Verne Global

Customer Success

At Verne Global every team member shares a common goal - doing the best that we can, and putting our customers first in everything that we do. Ensuring our customers' success is paramount to how we operate as a business, as a data center provider and as a team.

Setting the Standard for Customer Service

Together, our latest Customer Service satisfaction rating of 98% (based on 365 days rolling service) and our 2018 Net Promoter Score of 88 go to show how Verne Global is dedicated to putting our customers first.

We are immensely proud of our operational and technical personnel who are all highly experienced in supporting customers and trained to go the extra mile and be as proactive as possible.

What is the Net Promoter Score?

As shown in the chart, the Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used across many industries, including the data center industry, as a proxy for gauging the customer's overall satisfaction with a company's product or service and their willingness to recommend to their networks. This proven metric now provides the core measurement for customer experience management programmes around the world.

How does Verne Global rate?

At Verne Global we are used to customer satisfaction scores of well over 90% based on 365 days service. In April 2017 we decided to benchmark ourselves using the Net Promoter Score system. The industry average for data centers worldwide is rated at 68 out of a possible 100. Verne Global scored 88! A truly outstanding score that illustrates how strongly our clients appreciate our industry-leading levels of service and support.

Our experience with Verne Global to date has been great. Your teams have been helpful and responsive, and the level of service is excellent.

Paul Fretter, Head of CiS, Norwich BioScience Institutes (supporting Earlham Institute)

Earlham Institute
Awesome as always! Still the best data center I have to deal with. Keep up the good work! Definitely a benchmark for the rest of the industry!

Paul Ledger, Operations Manager, Datto

We needed a data center optimised for HPC and determined that our needs could not be met in Germany. Verne Global’s Icelandic campus provides us with the scalability, flexibility and technical resources we need.

Jaroslaw Kutylowski, CTO, DeepL


Customer Service Support & Case Studies



At Verne Global, our strong customer focus means our remote hands service provides on-site solutions to the highest possible standards, ensuring your equipment receives the expert attention it needs in a timely, efficient fashion.

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Shipping hardware to Iceland is easy and our Operations Team can advise on the process, as well as introduce you to our trusted partners who will guide you through the VAT recovery process.

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As part of the normal operational cycle of a data center customers routinely upgrade and replace their equipment. Verne Global can assist this task via two areas of support – un-racking and collection.

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Case Study

Customer Case Study - Earlham Institute

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Case Study

Customer Case Study - Datto

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Case Study

Customer Case Study - RVX

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