Verne Global

Customer Success

At Verne Global every team member shares a common goal - doing the best that we can, and putting our customers first in everything that we do. Ensuring our customers' success is paramount to how we operate as a business, as a data center provider and as a team.

Setting the Standard for Customer Service

Together, our latest Customer Service satisfaction rating of 100% (based on 365 days rolling service) and our 2017 Net Promoter Score of 100% go to show how Verne Global is dedicated to putting our customers first.

We are immensely proud of our operational and technical personnel who are all highly experienced in supporting customers and trained to go the extra mile and be as proactive as possible.

What is the Net Promoter Score?

As shown in the chart, the Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used across many industries, including the data center industry, as a proxy for gauging the customer's overall satisfaction with a company's product or service and their willingness to recommend to their networks. This proven metric now provides the core measurement for customer experience management programmes around the world.

How does Verne Global rate?

At Verne Global we are used to customer satisfaction scores of well over 90% based on 365 days service. In April 2017 we decided to benchmark ourselves using the Net Promoter Score system. The industry average for data centers worldwide is rated at 68 out of a possible 100. We are delighted that Verne Global scored the maximum 100! A truly outstanding score that illustrates how strongly our clients appreciate our industry-leading levels of service and support.

Our experience with Verne Global to date has been great. Your teams have been helpful and responsive, and the level of service is excellent.

Paul Fretter, Head of CiS, Norwich BioScience Institutes (supporting Earlham Institute)

Earlham Institute
Awesome as always! Still the best data center I have to deal with. Keep up the good work! Definitely a benchmark for the rest of the industry!

Paul Ledger, Operations Manager, Datto

Datto

Tom Squirrell

DIRECTOR OF CUSTOMER SUCCESS

As Verne Global’s Director of Customer Success, Tom is central to ensuring all of our data center clients enjoy operational excellence and industry-leading support. Tom has a passion for customer service, which blossomed during his 14 years at British Airways. He strongly believes in "doing what you said you would do" and has transferred that ethos from industry to industry, airlines to software and now to Verne Global and the data center industry.

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Customer Service Support & Case Studies

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WHITE GLOVES IT SUPPORT

At Verne Global, our strong customer focus means our remote hands service provides on-site solutions to the highest possible standards, ensuring your equipment receives the expert attention it needs in a timely, efficient fashion.

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EASY SHIP TO ICELAND AND VAT RECOVERY

Shipping hardware to Iceland is easy and our Operations Team can advise on the process, as well as introduce you to our trusted partners who will guide you through the VAT recovery process.

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EQUIPMENT REPLACEMENT, REMOVAL AND DISPOSAL

As part of the normal operational cycle of a data center customers routinely upgrade and replace their equipment. Verne Global can assist this task via two areas of support – un-racking and collection.

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Case Study

Customer Case Study - Earlham Institute

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Case Study

Customer Case Study - Datto

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Case Study

Customer Case Study - RVX

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